Professional 24/7 Emergency Monitoring You Can Rely On
When every second matters, you need a monitoring service you can trust. Blueassist provides 24/7 professional medical alarm monitoring through an Australian Grade-A Monitoring Centre, ensuring help is always available whenever you need it.
Whether you’re living independently, supporting an ageing parent, recovering after surgery, or managing a medical condition, our professional monitoring service provides immediate assistance at the press of a button.
Our highly trained monitoring operators are available 24 hours a day, 7 days a week, 365 days a year, giving you and your loved ones confidence that you’re never alone during an emergency.
How Our Medical Alarm Monitoring Works
When your Blueassist medical alarm is activated, an alert is instantly transmitted to our monitoring centre.
Depending on your device, our operators can communicate directly with you through the built-in speaker and microphone to assess your situation and determine the most appropriate response.
From there, we can:
- Contact your nominated family members, carers or neighbours.
- Dispatch emergency services (000) when required.
- Follow your personalised emergency response plan.
- Stay connected with you until help arrives whenever possible.
- Escalate emergencies quickly based on your medical history and personal requirements.
Our goal is to ensure you receive the right assistance as quickly as possible.
Automatic Fall Detection
Many Blueassist devices include automatic fall detection, designed to detect significant falls and automatically send an alert if you’re unable to press the emergency button yourself.
This provides additional reassurance for people who are at risk of falls, live alone, or have limited mobility.
Please note: Fall detection technology is designed to detect many, but not all, falls and should not replace manual activation whenever possible.
Australian Grade-A Monitoring Centre
Blueassist partners with an Australian Grade-A Monitoring Centre that operates to the highest industry standards.
Our monitoring service includes:
- 24/7 Australian-based operators.
- Redundant communication systems.
- Backup power and disaster recovery systems.
- Continuous monitoring infrastructure.
- Secure handling of personal information.
- Compliance with Australian privacy and security standards.
This ensures your medical alarm remains protected around the clock.
Personalised Emergency Response Plans
Everyone’s situation is different, which is why every Blueassist monitoring account is customised to your individual needs.
Your emergency profile can include:
- Multiple emergency contacts.
- Medical conditions and allergies.
- Access instructions for your home.
- Preferred response procedures.
- Mobility or communication requirements.
- Key safe or lockbox information.
- Important notes for emergency responders.
Your information can be updated whenever your circumstances change.
Flexible Monitoring That Grows With You
At Blueassist, we believe your medical alarm should adapt as your needs change.
Many of our personal alarm devices can easily switch between:
- Self-Monitoring – Alerts are sent directly to your chosen family members or carers.
- Professional Monitoring – Alerts are managed by our 24/7 Grade-A Monitoring Centre.
This flexibility means you won’t necessarily need to purchase new equipment if your care requirements change in the future.
Supporting Independent Living
Blueassist medical alarms help Australians remain independent while knowing assistance is always within reach.
Our monitoring services are trusted by:
- Seniors living independently.
- People living alone.
- Individuals with disability.
- People recovering from illness or surgery.
- NDIS participants.
- Home Care Package recipients.
- Support at Home clients.
- Family carers seeking additional peace of mind.
Why Choose Blueassist?
✔ Australian 24/7 Grade-A Monitoring Centre
✔ Fast emergency response coordination
✔ Personalised emergency response plans
✔ Compatible home and mobile medical alarms
✔ Automatic fall detection options available
✔ Flexible self-monitoring and professional monitoring
✔ Australian customer support
✔ Trusted by families, healthcare professionals and aged care providers across Australia
Help Is Always Just One Button Away
Whether you’re at home or on the go, Blueassist’s professional monitoring service ensures someone is always ready to respond.
Our mission is simple—to help Australians live independently, confidently and safely, knowing that assistance is available whenever it’s needed.
Need help choosing the right medical alarm? Contact the Blueassist team today and we’ll help you find the solution that’s right for you.